Grievance Redressal | NIRIKSHAN360

We want to resolve every concern quickly and fairly. This page explains how to reach us, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.

1. Business Details

Business Name: Nirikshan360

2. Grievance Officer

Grievance Officer: Pratik Pradhan
Email: nirikshan.info@gmail.com
Office Hours: Monday to Friday, 10:00 to 18:00 IST

3. What You Can Raise

You can contact us regarding the following concerns:

Problems with your account, a test, a question, a purchase, a refund, or a cancellation.
Requests about your personal data, including access, correction, erasure, or withdrawal of consent.
Content you believe is unlawful or infringes your rights.

4. Timelines

We acknowledge every grievance within 48 hours, and within 24 hours for complaints about unlawful content.
We resolve grievances within 15 days of receipt, and in any case within one month.
You can also message us through the "Write to Us" option in the student portal or app.

5. If You Are Not Satisfied

If your concern remains unresolved, you can approach the following authorities:

For consumer complaints: National Consumer Helpline at 1915 or visit consumerhelpline.gov.in (https://consumerhelpline.gov.in).
For personal data complaints: The Data Protection Board of India, after you have first approached our Grievance Officer.